Implementing smart incontinence technology in elderly care

Baalderborg Groep is a care organisation in the east of the Netherlands, providing residential care, day activities, and home care to elderly people and individuals with disabilities. The organisation set out to introduce smart incontinence materials, a technological innovation designed to ease the workload of care staff and improve the quality of personal care.

Rolling out this kind of technology involves more than installation. It touches daily working routines, requires genuine buy-in from care teams, and needs to be embedded in existing processes. That calls for focused, dedicated attention that internal capacity rarely allows for.

The challenge

Baalderborg Groep lacked the internal bandwidth to manage the implementation as a structured project. What was needed was an experienced project manager comfortable in care environments and capable of guiding technological change, from pilot through to full-scale rollout.

Blackbear's role

Blackbear helped sharpen the brief and establish a clear scope: what the specialist needed to bring, how different phases of the implementation required different types of oversight, and what a realistic outcome looked like. A project manager was selected with a proven track record in care-sector implementations and change management. Ongoing support throughout the engagement kept the client and specialist aligned at every stage.

Result

The pilot was completed successfully at a minimum of one location, with care staff trained and actively using the system. Integration with care workflows has been secured, user experiences evaluated, and a rollout plan is on it's way while further scaling is being done.