Large-scale customer contract validation for compliance purposes
Approximately 1,000 client contracts were validated using a four-eyes principle. Discrepancies were logged and reported within the agreed deadline.
Scope
~1,000 contracts
Timeline
1-2 weeks
Setup
4-eyes principle
BeFrank is a modern pension administrator serving employers and their employees across the Netherlands. As a provider of defined contribution schemes, accuracy in client records is essential, especially when external compliance obligations require quick action.
When one of those obligations triggered a focused review, a large volume of client contracts had to be checked manually in a short period of time. That called for people who could get up to speed quickly, work with precision and know exactly what to look for.
The challenge
Within a tight timeframe, around 1,000 client contracts needed to be manually reviewed and cross-checked against other client documents and records. Every contract had to pass through at least two professionals in line with the four-eyes principle, with all discrepancies formally recorded.
Blackbear's role
Blackbear helped define the scope clearly from the start: what kind of support was needed, how quickly it had to be deployed and what setup would ensure reliable execution. Based on that scope, professionals were engaged who matched the practical demands of the assignment, including throughput, accuracy and the ability to work confidently with document validation. This allowed BeFrank to start the review without delay.
Result
All contracts were reviewed within the agreed timeframe, with discrepancies logged and reported back to the relevant team. The final summary report gave BeFrank a structured overview of the findings, fully aligned with the applicable compliance requirements.
