Digitalising parts processes in heavy construction equipment
Digitalisation projects were defined and delivered within Hitachi Construction Machinery’s digital service team. The result was faster parts handling, fewer errors and a more durable way of working.
Sector
Machinery
Approach
Implemen- tation and change
Tooling
Teams and BI
Hitachi Construction Machinery serves customers worldwide through a broad service network for heavy equipment. Within the digital service team in Oosterhout, there was a clear ambition to modernise parts processes across order handling, inventory management and coordination with logistics, IT and sales.
That made this a process question as much as a tooling question. Existing ways of working had developed across multiple teams and systems, so improvement required structure, alignment and change adoption without disrupting daily operations.
The challenge
The team needed an experienced project manager who could define, lead and complete digitalisation initiatives while guiding the internal change process. System level IT development and physical logistics changes were kept outside scope, so the focus stayed on implementation and process optimisation.
Blackbear's role
Blackbear helped define the scope clearly from the start, so the profile matched the actual need. From there, the assignment was structured around implementation, stakeholder alignment and steady progress tracking. That made it possible to keep momentum high while still allowing room to adjust when priorities shifted.
Result
The digitalisation projects were defined, carried out and completed. Parts management now runs with shorter turnaround times and fewer mistakes, while the teams involved were brought along in the change. A lasting setup for digital parts management is now in place, supported by SharePoint and BI tools.
