Large-scale customer contract validation for compliance purposes

BeFrank is a modern pension administrator serving employers and their employees across the Netherlands. As a provider of defined contribution schemes, accuracy in client records is a core requirement, particularly when external obligations demand prompt action.

An external compliance obligation triggered the need for a focused, time-bound review. A large volume of client contracts had to be manually checked, and that called for people who could get up to speed quickly, work with care, and understand exactly what to look for.

The challenge

Within a tight timeframe, approximately 1,000 client contracts needed to be manually reviewed and cross-referenced against other client documents and records. Every document had to pass through at least two professionals in line with the four-eyes principle, with all discrepancies formally recorded.

Blackbear's role

The scope of the work was clear; what it required was the right people, available at short notice. Blackbear identified professionals who matched the practical demands of the assignment — the right throughput capacity, the ability to work on-site, and the relevant background to assess documents with confidence. By translating the operational requirements into a focused selection, BeFrank could begin the review without delay.

Result

All contracts were reviewed within the agreed timeframe, with discrepancies logged and reported back to the relevant team. The final summary report gave BeFrank a structured overview of findings, fully aligned with the applicable compliance requirements.